An Extended DeLone and McLean Model: A Systematic Literature Review of Citizens' E-Government and E-Participation on Social Media Platforms

This paper delves into the convergence of electronic government (E-Government) and citizen electronic participation (E-Participation) within the realm of social media platforms through a comprehensive systematic literature review (SLR). It focuses on understanding the determinants of citizen participation in digital government revolutions. The review covers studies from 2017 to 2023 in Scopus and Web of Science, finding 27 primary studies that highlight the current knowledge landscape and research gaps. By analyzing critical success factors, challenges, and opportunities, the study identifies key aspects shaping e-participation in the digital age. It suggests future research directions, policy implications, and strategies to improve citizen-government collaboration. Using the DeLone and McLean Model (D&M) and relevant theories, the study establishes a theoretical framework encompassing technological, personal, and organizational factors. This review significantly enhances understanding in e-government, information systems (IS), and citizen e-participation, benefiting researchers, policymakers, and practitioners.