The role of inter-project communication and continuous risk management strategy in a maintenance facility: A case study

The increasing complexity of modern aircraft maintenance and strict safety regulations of the sector underscore an emerging trend of implementing project management practices in maintenance, repair, and operations facilities (Junqueira, 2020; Freitas, 2020). This case study examines a German aircraft maintenance facility employing hybrid project management methodologies. It reveals how the lack of communication between parallel-running projects, combined with inadequate sustained risk management, results in unoptimized resource allocation, unforeseen disruptions, and considerable delays, thereby hindering project success. This research employs a case study approach, utilizing qualitative data gathered through semi-structured interviews and a six-week observation period. Analyzed through thematic coding and compared against an established theoretical project management framework, the findings underscore the significant impact of insufficient inter-project communication and risk management. The study highlights the necessity for a project management office (PMO) to harmonize parallel project executions, enhance inter-project communication, and ensure continuous risk management. Providing unique insights into the operations of a German maintenance, repair, and overhaul (MRO) facility, this research offers practical guidance for similar environments, contributing to the otherwise limited literature on project management in aircraft maintenance facilities.