Leading Through Diversity: A Case Study of Cultural Sensitivity in a UAE Private University

This case study establishes explicit connections to theories of cultural conflict, such as Ting-Toomey’s Face-Negotiation Theory, which explains how cultural groups manage conflict, and Bennett’s Developmental Model of Intercultural Sensitivity, which outlines the progression toward a more inclusive educational environment. The leadership challenges and opportunities in a UAE private university are examined through the lens of these theories, highlighting the essential role leaders play in navigating and leveraging diversity. The analysis is also grounded in Heifetz’s Adaptive Leadership framework, which is instrumental in understanding how educational leaders thrive in multicultural contexts. This theoretical backdrop allows for a detailed exploration of the case, leading to a richer discussion of how cultural conflict can be navigated and inclusive environments nurtured.