Factors Shaping Facility Management Performance in Tertiary Institutions of Oyo State, Nigeria

This study investigated the factors shaping facility management (FM) performance in tertiary institutions of Oyo State, Nigeria with a view to provide information that will enhance tertiary institution facility management practice. The study’s research methodology employed a descriptive survey design, incorporating data from students and staff in four tertiary institutions. Five hundred and seventeen (517) and two hundred and eighty (280) questionnaires were administered on both students and maintenance staff units/departments of four tertiary institutions in the study area, out of which four hundred and eighty (480) and two hundred and fifty (250) representing 92.84% and 89.30% retrieval rate respectively, were considered adequate enough for the study. The high response rates indicate a strong interest and concern among stakeholders regarding FM in their institutions. The study adopted a stratified random sampling technique, and data collection was performed using questionnaires. The study employed factor analysis to identify key factors influencing FM performance, revealing insights into the perceptions and challenges faced by respondents. The findings highlight positive perceptions of FM, coupled with areas requiring improvement. The identified challenges include insufficient funds and human resources, poor building design and construction, budget restrictions, and inadequate supervision during and after construction. Recommendations were proposed to address these challenges, emphasizing enhanced maintenance protocols, standards for accommodation facilities, continuous training for facilities managers, stakeholder collaboration, regular performance assessments, investment in technology, and periodic policy reviews. The study concluded by stressing the critical need for improvements in FM practices within tertiary institutions in Oyo State.