The emotions of Chinese netizens toward the opening-up policies for COVID-19: panic, trust, and acceptance

With the development of social media platforms such as Weibo, they have provided a broad platform for the expression of public sentiments during the pandemic. This study aims to explore the emotional attitudes of Chinese netizens toward the COVID-19 opening-up policies and their related thematic characteristics. Using Python, 145,851 texts were collected from the Weibo platform. Sentiment analysis and topic modeling techniques were employed to reveal the distribution of public emotions and key themes. The study found that the proportions of emotions were as follows: Good (46%), Happy (11%), Anger (17%), Disgust (6%), Sadness (10%), Surprise (2%), and Fear (8%). Through topic analysis, the following main themes were identified: medical resource shortages, healthcare workers, national policies, and COVID-19 sequelae. Based on the results of sentiment and topic analysis, public emotions toward the COVID-19 opening-up policies were categorized into three dimensions: panic, trust, and acceptance. Panic was primarily associated with medical resource shortages, concerns about COVID-19 sequelae, and doubts about policy transparency and fairness. Trust was reflected in public gratitude toward healthcare workers and support for national policies. Acceptance represented the public's optimism about returning to normal life. The findings demonstrate that changes in public emotions not only reflect the social impact of policy implementation but also highlight the critical roles of medical resource allocation, information transparency, and psychological health support in adjusting pandemic policies. This study provides empirical evidence and theoretical support for the government to develop more precise pandemic control strategies.