Empowering Healthcare Administration by Embedding Robotic Process Automation

The healthcare market involves intensive administration activities generating vast patient records, time-consuming data entries, appointment scheduling, and administrative duties records. Robotic Process Automation (RPA) automates tasks that are currently done manually, enforces compliance with regulations, minimizes mistakes, and frees up employees' time for more important tasks. It can also help control infections by managing patient flow and inventory, monitoring patients' health records and tracking their care plans, and assisting the respective staff based on data generated. Some research has been done in this area. Thus, this paper aims to expose the role and applications of RPA in the healthcare sector. Our analysis revealed that RPA can be applied to various healthcare administrative tasks, such as appointment scheduling, data entry, Billing, and claims handling. By automating these tasks, healthcare organizations can reduce costs, improve efficiency, and enhance patient care. However, challenges such as data privacy and security, resistance to change, and technical complexity may delay the adoption and implementation of RPA in Healthcare.