The Effects of Job Competency of Airline Cabin Crew on Job Satisfaction and Job Stress

This study aimed to examine the effects of cabin crew members' job competencies on job satisfaction and job stress, given the renewed importance of these competencies due to the increasingly diverse preferences of passengers and the revitalized aviation industry. To achieve this research objective, a self-administered online survey was conducted among domestic and international cabin crew members, and 255 responses were collected. Each hypothesis was tested using SPSS 27.0. The results of the hypothesis testing were as follows: First, personal characteristic competency, situational handling competency, interpersonal skills, and professional knowledge competency all had a significant positive impact on job satisfaction. Second, only situational handling competency and interpersonal skills had a significant negative impact on job stress. Third, job satisfaction had a significant negative impact on job stress. Therefore, This study emphasizes the importance of developing all job competency factors in a balanced way to maximize job satisfaction. It also suggests revising training programs for personal characteristic and professional knowledge competencies, as these were not significantly linked to job stress. Moreover, since job satisfaction significantly influences job stress, improving job competencies can lead to both higher satisfaction and lower stress.