THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE

<p><em>This study aims to determine the effect of </em><em>employee performance on service quality at the Buntulia District Office. The research method </em><em>used in this study is the quantitative </em><em>method</em><em>, where the sample in this study amounted to </em><em>30 </em><em>employees </em><em>and 30 people from the Buntulia District community </em><em>using a research approach and </em><em>research </em><em>design. Data collection techniques were carried out by distributing questionnaires to </em><em>research respondents</em><em>. The data analysis technique used is simple regression analysis.</em><em> </em><em>The results of the regression analysis test showed that </em><em>there was a significant effect on employee performance on service quality at the Buntulia District Office</em><em>. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.</em></p>

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Publication Details

Journal
Public Policy Journal
Published
2024-12-25
DOI
https://doi.org/10.37905/ppj.v5i2.2642
Primary Topic
Employee Performance and Management
Type
article
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article

THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE

Juriko Abdussamad, Fenti Prihatini Tui, Abdul Malik Pakaya
Public Policy Journal
Employee Performance and Management
article

THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE

Juriko Abdussamad, Fenti Prihatini Tui, Abdul Malik Pakaya
article en

Abstract

<p><em>This study aims to determine the effect of </em><em>employee performance on service quality at the Buntulia District Office. The research method </em><em>used in this study is the quantitative </em><em>method</em><em>, where the sample in this study amounted to </em><em>30 </em><em>employees </em><em>and 30 people from the Buntulia District community </em><em>using a research approach and </em><em>research </em><em>design. Data collection techniques were carried out by distributing questionnaires to </em><em>research respondents</em><em>. The data analysis technique used is simple regression analysis.</em><em> </em><em>The results of the regression analysis test showed that </em><em>there was a significant effect on employee performance on service quality at the Buntulia District Office</em><em>. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.</em></p>

Public Policy JournalVol. 5(2)
State University of Gorontalo (ID)
Openalex Percentile: Top 49%
Employee Performance and Management
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