THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE
<p><em>This study aims to determine the effect of </em><em>employee performance on service quality at the Buntulia District Office. The research method </em><em>used in this study is the quantitative </em><em>method</em><em>, where the sample in this study amounted to </em><em>30 </em><em>employees </em><em>and 30 people from the Buntulia District community </em><em>using a research approach and </em><em>research </em><em>design. Data collection techniques were carried out by distributing questionnaires to </em><em>research respondents</em><em>. The data analysis technique used is simple regression analysis.</em><em> </em><em>The results of the regression analysis test showed that </em><em>there was a significant effect on employee performance on service quality at the Buntulia District Office</em><em>. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.</em></p>
Authors
- Juriko Abdussamad (ORCID: https://orcid.org/0000-0002-2199-0520)
- Fenti Prihatini Tui
- Abdul Malik Pakaya
Institutions
- State University of Gorontalo (ID)
Publication Details
- Journal
- Public Policy Journal
- Published
- 2024-12-25
- DOI
- https://doi.org/10.37905/ppj.v5i2.2642
- Primary Topic
- Employee Performance and Management
- Type
- article
- Field-Weighted Citation Impact
- 0.00