Analysis of the impact of information service usage performance on system usage satisfaction - Focusing on the construction technology information system

The government emphasizes performance evaluation management for effective e-government services. This study aimed to determine whether the usage performance of information provided by the Construction Technology Information System affects the satisfaction of system usage in preparation for government policies. If so, it aimed to determine the level of influence. To this end, this study collected survey data on system usage satisfaction conducted annually from 2017 to 2023. During the same period, usage performance data was collected from the statistical DB managed by the Construction Technology Information System. Multiple regression analysis was conducted with satisfaction as a dependent variable. In addition, the degree of explanatory power and statistical significance between independent and dependent variables were verified through analysis such as coefficient of determination, variance, and F-test. Through analysis and verification, this study found that satisfaction increased as the number of visitors, searches, and downloads increased. However, satisfaction decreased as the number of page views increased. Therefore, in order to use the number of page views as an evaluation index, it was concluded that the number of page views should be reduced by displaying up to 100 search result information at a time and simplifying the page interface.