Povezanost osobnih karakteristika i crta ličnosti roditelja sa zadovoljstvom kvalitetom zdravstvene njege pružene hospitaliziranoj djeci na odjelu pedijatrije

Introduction. Patients’ satisfaction with nursing care reflects the perception of care in relation to the level of care they expected before they were hospitalized in the department. However, satisfaction can be influenced by various factors that can change the actual image of the care provided.Aim. To examine the relationship between parents’ satisfaction with the nursing care provided to hospitalized children and the parents’ personality traits.Methods. The research was conducted at the General County Hospital Požega between 2022 and 2023, with 101 participants, parents of hospitalized children. The study employed a demographic questionnaire, the Croatian version of Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ – Cro), and the Big Five Inventory (BFI 44).Results. The results show that parents’ satisfaction with the quality of nursing care provided is negatively associated with the personality trait of neuroticism and the level of parents’ education, and positively associated with the personality trait of extraversion and parents’ age. The personality traits of neuroticism and extraversion, as well as age and level of education, were also found to be significant predictors of parents’ satisfaction with the quality of care.Conclusion. The results indicate that personality traits and certain demographic characteristics can play an important role in parents’ satisfaction with the quality of nursing care, highlighting the importance of considering individual psychological factors of parents in the assessment and improvement of nursing care.