UX Empathy Strategy for Introverted Users Through an AI Interviewer : Exploring the Needs and Wants of Introverted Users

The first step in design begins with deep empathy for user experience. As design thinking and UX design have become key issues, empathy has grown essential. User interviews are widely used, yet they often fail to capture experiences of introverted or communication-challenged users, risking biased or ineffective design outcomes. This study examines the potential of AI interviewers to better engage introverted users and broaden UX research inclusivity. By selecting introverted participants to experience both human and AI interviews, we analyzed emotional responses and interview outcomes. This analysis led to identifying key improvements for AI interviewers and proposes a new approach to UX research that enhances inclusivity and effectiveness.