Electricity Public Service Quality Management in Colombia

Electricity is essential for the economic and social development of communities. The national government in each territory regulates electricity because is a public service. Utilities manage the electricity supply to meet the communities’ demand while considering economic and financial feasibility. Regulation’s purpose is to ensure efficient, secure, and reliable operation within the sector, maintaining quality and safety. This paper contains an analysis of the management criteria for the quality of the electrical energy service and the indicators in the Caribbean region of Colombia.