Impact of Workplace Environment on Employee Performance in the Telecommunication Sectors in Afghanistan

Enhancing the workplace environment is the most important thing, any organization must consider. To sustain their consistent upward trajectory, organizations must uphold their work environment's productivity, effectiveness, and efficiency through various facilities. The most crucial thing that employees desire from their workplace is comfort. Since a well-equipped workplace in the telecommunications sector can favorably affect employee performance. Ergonomic furniture, enough lighting, and optimal ventilation are necessary to maintain worker health and productivity in the telecommunications sector. This is especially true in customer service centers where staff members may spend long hours at their computers. This research aims to study the relationship between workplace environment and employee performance in the telecommunication sectors in Afghanistan. The type of research is qualitative and quantitative, and random sampling was employed in this study with a sample size of 316 workers from the telecommunication sectors in Afghanistan. The data collection technique used in this study was a questionnaire for analyzing data and testing the hypothesis used from SPSS version 25. The significant finding showed that the workplace environment positively impacts on employee performance. These four sectors are recommended to provide continuous facilities for employees to perform well. KEYWORDS: Employee Performance, Telecommunication Sectors, Workplace Environment, Afghanistan. DOI : 10.7176/EJBM/16-9-05 Publication date : November 30th 2024