Development of a Measurement Tool for Student Monitoring-based University Education Satisfaction and Analysis of Differences according to Student Characteristics - Focusing on Major Education at H University

The purpose of this study is to develop a measurement tool for university education satisfaction based on student monitoring and analyze the differences in satisfaction according to student characteristics to examine the appropriateness of the tool for use in improving university education. The measurement tool is especially developed in the area of major education, and is intended to be used as a basis for finding and improving problems based on the monitoring results every semester. For this purpose, a survey was conducted on 5,043 students(1,012 for the preliminary survey and 4,031 for the main survey) at H University. Reliability analysis, exploratory factor analysis, and confirmatory factor analysis were conducted using SPSS 25.0 and AOMS 21.0 to analyze the data, and differences according to student characteristics were analyzed using independent sample t-test and F-test. The results of the study are as follows. First, the measurement tool was composed of four factors: curriculum, class, environment, and department through the analysis of previous studies. Second, a total of 20 preliminary items were developed for the four factors, and a total of 19 items were finally developed through exploratory factor analysis and confirmatory factor analysis. Model fit indices, including RMSEA, TLI, and CFI, indicated an acceptable model fit, and the tool’s reliability was confirmed with a coefficient of 0.92. Third, satisfaction with university education by student characteristics(gender, grade, and college) varied by grade and college, except for gender; satisfaction was particularly high among fourth-year students and those in the College of Life and Health Sciences and the College of Humanities and Social Sciences. Based on these results, the following suggestions are made for future research: First, continuous improvement of the measurement tool is essential in line with the changes in higher education. Second, there is a need to conduct a more extensive analysis of student characteristics to examine their needs in detail from various perspectives. Finally, to ensure that students' needs identified through the use of the measurement tool are effectively reflected, it is necessary to rigorously monitor the implementation of the improvement by the relevant departments of the university.