Effects of the Complexity of using a Beauty Concert Reservation Service on User Burden and Stress

In this study, we analyzed the impact of the complexity of beauty salon reservation services on the burden, discomfort, and stress felt by users. The results of the study confirmed that complex reservation services increase the burden of reservation management, inconvenience of use, system stress, and reservation system stress. In particular, the more complicated the reservation procedure, the more time it takes, the more inconvenient it is, and the more stress it causes. It is important to improve user experience by increasing intuitiveness. In addition, simplifying reservation procedures can help increase customer satisfaction and reduce stress. Future research should explore more deeply the relationship between specific improvement methods and customer satisfaction.