Understanding Dissensus Patterns between Researchers and Designers in UX Research Process : focusing on case study of practical research projects

In modern society, the importance of User Experience (UX) is increasingly emphasized, particularly as a key factor determining the success of businesses. Delivering user-centered products and services requires close collaboration between UX research and design fields, yet differences in perspectives and approaches between these roles often lead to inevitable conflicts during the collaboration process. This study aims to contribute to smoother communication and collaboration by defining the patterns of disagreement that arise between researchers and designers during UX research projects. Through a qualitative analysis of three practical UX research projects, the study found that significant disagreements mainly occurred during the stages of sample design, questionnaire development, and analysis/reporting. These conflicts stemmed from the data-driven approach of researchers contrasting with the more practical approach of designers. This research highlights the importance of collaboration between specialized UX roles and provides foundational insights for building more effective collaborative structures in the future.