Design Implications for Integrating AI Chatbot Technology with Learning Management Systems: A Study-based Analysis on Perceived Benefits and Challenges in Higher Education

AI-based conversational agents hold significant promise for transforming educational processes, yet there is a lack of empirical research examining users' perceptions of their benefits, concerns, and the implications for design. This study investigates these perceptions among graduate and under-graduate students and educators at the University of Twente (UTwente) in the Netherlands, focusing on the potential advantages and challenges of integrating AI chatbots into education. The study aims to provide preliminary insights into design considerations for implementing AI-driven chatbots as a "buddy system" to support student learning for enhanced learning process and outcome quality. The pilot study involved 58 participants, including bachelor's and master's students from various disciplines, PhD researchers, and educators. The findings contribute to the co-creation of an AI-based StudyBuddy tool, designed to assist students in their academic journey.