The Role of Cybersecurity and Risk Management in E-Commerce from Customers' Perspective

One of the most important types of risks in e-commerce is cybersecurity. With the increasing number of cyber attacks and data breaches, it has become necessary for companies to protect their information and their customers' information from theft or loss. Cyber attacks can cause huge financial losses and damage the company's reputation. The problem with the study lies in the gap in understanding how e-commerce risk management affects consumer behavior and satisfaction. Companies need effective risk management strategies to maintain customer satisfaction and ensure the continuity of business operations.