Modernización de la Gestión Pública en la Calidad del Servicio: Caso de una Universidad Publica en el Perú

The modernization of public management refers to the process of transformation and updating of structures, processes and administrative practices with the objective of improving efficiency, effectiveness and transparency in the provision of educational services. The main objective of the research is to determine the relationship between the modernization of public management and the quality of service, and to evaluate the correlation between the dimensions: efficiency of the public apparatus, citizen service, and decentralization, with the quality of service variable. The method used was quantitative, of basic nature and correlational level, with a general and scientific method, non-experimental research design of transversal type; the sample consisted of 361 undergraduate and graduate students. For data collection, the survey technique was used and a questionnaire was applied as an instrument. The results reflected a Spearman’s Rho correlation coefficient of 0.601, with a p-value of 0.000< 0.05. Consequently, it is concluded that there is a considerable positive relationship between Modernization of public management and quality of service in the analyzed university.