Mapping vaccine experiences to expose systemic issues in vaccine availability

We used human-centered design to understand COVID-19 vaccine uptake challenges. Journey mapping revealed that systemic barriers, such as confusing distribution systems and lack of access to trusted healthcare providers, led to delays in vaccination among willing individuals. Difficulties in accessing vaccines can inadvertently contribute to what appears as hesitancy, highlighting the need for systems that support seamless vaccine delivery and clear communication. This approach highlights the importance of designing health systems that meet user needs effectively, fostering trust, and improving public health outcomes through responsive service design.