Typology Model of Emotional Intelligence Development in Civil Servants Engaged in Implementing Sustainable Development in Ukraine

In the contemporary context of global crises, such as the COVID-19 pandemic and the Russian-Ukrainian conflict, public servants' efficacy in managing natural resources critically depends on their emotional intelligence (EI). This study examines the critical role of EI in public servants managing natural resources during the COVID-19 pandemic and the Russian-Ukrainian conflict. These crises underscore the necessity of understanding public servants' emotional resilience, anxiety levels, and social competence to enhance their effectiveness and adaptability. The research explores whether public servants can be categorized into more than three typologies of EI development. It hypothesizes four distinct types: “Child”, “Student/Pupil”, “Specialist/Worker”, and “Professional/Manager” characterized by unique combinations of emotional intelligence, anxiety, and social competence. A structured survey was administered on 150 public servants across Ukraine via Google Forms, covering demographic and professional variables. A refined sample of 30 participants, balanced by gender, geographic region, and service category, was subjected to cluster analysis. The findings revealed clear distinctions among the proposed typologies. The “Child” type represents individuals with low EI, high anxiety, and limited social competence, while the “Professional/Manager” type includes those with advanced EI, minimal anxiety, and strong social skills. Intermediate types, “Student/Pupil” and “Specialist/Worker,” exhibit developmental trajectories toward higher emotional intelligence and professional competence. This typology provides a practical framework for designing tailored interventions aimed at improving the emotional intelligence of public servants. Recommended strategies include stress management techniques, mentoring, and continuous professional development programs. This study offers a novel approach to understanding and addressing the emotional and professional needs of public servants during periods of uncertainty.