Comprehensive Evaluation Method for Electric Vehicle Charging Network Service Quality Considering User Satisfaction

With the rapid development of the electric vehicle (EV) industry, various issues, such as the suboptimal deployment of charging facilities and inadequate distribution, hinder improvements in user satisfaction with EVs. Moreover, the interests of multiple stakeholders, including power grid companies and transportation departments, are not sufficiently addressed. To tackle these challenges, this paper proposes a comprehensive evaluation method for EV charging network service quality that integrates user satisfaction. First, considering the coupled dynamics of the EV charging network, we construct a service quality evaluation index system. Then, using a combination of the entropy weight method (EWM) and the analytic hierarchy process (AHP) with game theory, we determine the composite weights for the index system. Finally, we use the improved R-method evaluation model to theoretically verify the charging network in a particular area. The results show that the evaluation method proposed in this paper realizes differentiated evaluation for different planning schemes, highlights the weak links in the operation process of the charging network, and provides a theoretical reference for decision making about charging station planning.