THE IMPACT OF THE ORGANIZATIONAL CULTURE OF UNIVERSITIES ON THE PSYCHOLOGICAL WELL-BEING OF STUDENTS AND STAFF

This study examines the impact of the organizational culture of universities on the psychological well-being of students and staff, which, in turn, affects the quality of the educational process. The study was conducted using a questionnaire that included questions about the perception of inclusivity, transparency of university processes, support from the administration, as well as about the subjective levels of stress and emotional burnout of respondents. The results show that the majority of participants rate the university environment as inclusive and friendly, but at the same time indicate moderate stress levels and frequent emotional burnout associated with high academic or professional workload. An important conclusion of the study is a moderate positive correlation between stress levels and burnout, indicating the relationship between these factors: increased stress can exacerbate burnout, which reduces overall satisfaction. A weak negative correlation was also found between academic/work satisfaction and burnout, indicating that satisfaction partially compensates for the negative effects of stress. A comparison with previous studies confirms that a supportive organizational culture helps reduce stress and increase satisfaction. Based on the data obtained, recommendations are formulated for universities: to strengthen transparency in decision-making, expand access to psychological resources and develop inclusive initiatives. These steps will allow universities to create a healthier cultural environment that promotes psychological well-being, productivity and involvement of all participants in the educational process.