Theorizing knowledge worker productivity: utilizing a multi-theoretical approach

Purpose The global economy is experiencing an expansion in knowledge-based businesses, which has compelled organizations to search for mechanisms of raising knowledge worker productivity. This study utilizes multiple theories to explain lessons learned from a positive story on how to raise the productivity of knowledge workers. Design/methodology/approach The study used a qualitative methodology of storytelling, a form of narrative inquiry about a phenomenon. In-depth interviews were carried out with information and communication technology (ICT) workers in Uganda. Findings Findings reveal that knowledge workers who communicate and mutually support each other are inclined to share knowledge and best practices that promote cost-effective utilization of resources. Additionally, knowledge workers with a behavior oriented toward the continuous exploration of innovative ideas are proactive in creating knowledge on how to render quality services. Research limitations/implications The study was carried out in one country, which may limit generalization of results. Practical implications The study underscores the importance of continuously developing the human capital base and fostering a collaborative environment for knowledge workers. This nurtures the capacity and a shared responsibility to generate innovative ideas directed toward the effective utilization of resources. Moreover, the study advocates for the inclusion of social competencies, such as interpersonal skills, in the selection process of knowledge workers. Originality/value This study stands out from the existing literature since it uses a success story to document the real-life experiences of a knowledge worker who had to overcome numerous challenges to raise productivity in knowledge work.