Efficiency Assessment Method for Evoking Cultural Empathy in Symbolic Cultural and Creative Products Based on Fuzzy-FMEA

To address the issue of user empathy throughout the emotional experience process, this study presents a method to evaluate the efficacy of cultural empathy evoked based on fuzzy-FMEA. The method focuses on symbolic culture and creative products, constructing an evaluation index system and decision-making framework in terms of cultural empathic evoking. It utilizes thematic analysis to discover and categorize the factors that influence cultural empathy, as well as an evaluation index system to improve the Failure Mode and Effects Analysis framework. It effectively solves the limitations of traditional FMEA, such as single weighting and uncertainty. According to the assessment report, cognitive association failure and scenario restoration failure are significant risk factors for cultural empathy-evoking failure. This study’s findings provide designers with realistic proposals for thematic symbolic imagery and serialized design forms, as well as scientific assessment tools and decision-making resources for cultural industries and policymakers.