Perception, vécu et attente des parents sur la qualité de soins dispensés à l’hôpital pédiatrique de Kalembelembe à Kinshasa, République Démocratique du Congo

This is a descriptive qualitative study carried out with 20 parents of hospitalized children, using individual semi-directed interviews. The results presented a single central theme: the quality of care provided at Kalembelembe paediatric hospital. This theme was then subdivided into the following three sub-themes: parents' perceptions of the quality of care; parents' experiences of the care process; and parents' expectations. Data collected revealed that the majority of parents perceived a poor reception, inaccessibility to care for all, lack of comprehensive care and disinterest on the part of caregivers. They have experienced a lack of continuity of care, poor communication from nursing staff and poor living conditions. They expect nursing care to be humanized, the political and administrative authorities to be strongly involved in facilitating access to care for all, which is one of the objectives of universal health coverage, and infrastructures and the environment to be improved. Our results will enable healthcare stakeholders to implement effective strategies to improve the quality of care provided in paediatric wards.