A simulation based digital twin approach to assessing the organization of response to emergency calls

In emergency situations, timely contact with emergency medical communication centers (EMCCs) is critical for patient outcomes. Increasing call volumes and economic constraints are challenging many countries, necessitating organizational changes in EMCCs. This study uses a simulation-based digital twin approach, creating a virtual model of EMCC operations to assess the impact of different organizational scenarios on accessibility. Specifically, we explore two decompartmentalized scenarios where traditionally isolated call centers are reorganized to enable more flexible call distribution. The primary measure of accessibility was service quality within 30 s of call reception. Our results show that decompartmentalization improves service quality by 17% to 21%. This study demonstrates that reducing regional isolation in EMCCs can enhance performance and accessibility with a simulation-based digital twin approach providing a clear and objective method to quantify the benefits."

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Publication Details

Journal
npj Digital Medicine
Published
2024-12-31
DOI
https://doi.org/10.1038/s41746-024-01392-2
Citations
11
Primary Topic
Advanced Queuing Theory Analysis
Type
article
Field-Weighted Citation Impact
5.81
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article

A simulation based digital twin approach to assessing the organization of response to emergency calls

Florence Deciron, Brice Leclère, Franck Fontanili, Dominique Savary et al.
11 citations
npj Digital Medicine
Advanced Queuing Theory Analysis
5.81
article

A simulation based digital twin approach to assessing the organization of response to emergency calls

Florence Deciron, Brice Leclère, Franck Fontanili, Dominique Savary, J. Jenvrin, Cléa Martinez, Y. Penverne, Nicolas Cellier, Canan Pehlivan, Quentin Lebastard, Emmanuel Montassier, V. Debierre, Anis Bichri
article en
11 citations

Abstract

In emergency situations, timely contact with emergency medical communication centers (EMCCs) is critical for patient outcomes. Increasing call volumes and economic constraints are challenging many countries, necessitating organizational changes in EMCCs. This study uses a simulation-based digital twin approach, creating a virtual model of EMCC operations to assess the impact of different organizational scenarios on accessibility. Specifically, we explore two decompartmentalized scenarios where traditionally isolated call centers are reorganized to enable more flexible call distribution. The primary measure of accessibility was service quality within 30 s of call reception. Our results show that decompartmentalization improves service quality by 17% to 21%. This study demonstrates that reducing regional isolation in EMCCs can enhance performance and accessibility with a simulation-based digital twin approach providing a clear and objective method to quantify the benefits."

npj Digital MedicineVol. 7(1)
Inserm (FR), Centre Hospitalier Universitaire de Nantes (FR), Laval Mayenne Technopole (FR), IMT Mines Albi (FR), Roche (France) (FR), Centre Hospitalier Universitaire d'Angers (FR), Centre Hospitalier du Mans (FR), Centre d'Investigation Clinique de Nantes (FR), Centre Hospitalier Départemental Vendée (FR), Center for Research in Transplantation and Translational Immunology, Nantes Université (FR)
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Openalex Percentile: Top 4%
Advanced Queuing Theory Analysis
5.81
DOIOpen Access PDFOpenAlex
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