Hybrid MCDM-FMEA Model for Process Optimization: A Case Study in Furniture Manufacturing

The furniture-manufacturing industry is pressured to improve quality, productivity, and profitability, particularly within increasingly volatile market conditions. This study is focused on the development of methods for optimizing production processes in a furniture-manufacturing company through the application of an integrated risk management framework. By integrating Failure Mode and Effects Analysis (FMEA) with advanced multi-criteria decision-making (MCDM) techniques, specifically fuzzy AHP, fuzzy TOPSIS, and fuzzy WINGS, a hybrid model is developed to identify, prioritize, and address critical failure points while accounting for complex interdependencies. Significant failure modes, such as order inaccuracies and delivery delays, are revealed as key findings and are found to notably affect productivity and customer satisfaction. The proposed model’s ability to capture cascading effects and a nuanced prioritization enables a more precise risk assessment, thereby supporting resilience and process efficiency in the furniture-manufacturing sector. This approach is shown to not only optimize production but also provide a foundation for applying such hybrid models in other industries to manage sector-specific interdependencies effectively.