Analysis of Digital Competency and Education Demand: Focusing on Social Service Workers

This study analyzes social service workers' digital competence and training needs, focusing on gender, age, and regional disparities.An online survey was administered using a structured questionnaire, and the collected data were analyzed through descriptive statistics and differential analysis.The study reveals a substantial gap between social service workers' perceived need for digital competence and actual skill levels.Women showed a higher demand for training in information management and emerging technologies, indicating a greater need for digital capacity-building than men.Age differences were also significant: younger workers needed advanced digital training, while older workers required foundational digital literacy.Regional disparities were also prominent, with metropolitan workers seeking more advanced digital skills and rural workers needing basic digital skill development.The study recommends creating tailored digital training programs that address these demographic differences.By providing customized training, policy-makers and organizations can help improve service quality and reduce digital inequality within the social services sector.This approach not only enhances individual digital skills but also strengthens the overall capacity of the workforce, enabling them to meet the evolving digital demands of their roles and contribute to more effective service delivery across diverse communities.