Administrative factors that affect customs clearance in an electronics manufacturing company in Ciudad Juárez, Chihuahua

The objective of this research was to identify the administrative factors influencing customs clearance operations processing time in an electronics manufacturing company in Ciudad Juárez, Chihuahua. A quantitative methodology with a non-experimental, transactional, descriptive design was used. The study population consisted of personnel from the customs, purchasing, sales, and shipping departments. Data was collected through a survey using a validated questionnaire by experts, and the instrument's reliability was verified using Cronbach's Alpha coefficient. The questionnaire was administered to 19 employees considered in the study sample. The results show that there is a dependence between customs clearance time and administrative factors: training, communication, and organization.