Critical success factors in the implementation of cloud ERP in SMEs: A case study in Brazilian organizations

Objective: This study aims to identify and discuss the Critical Success Factors (CSFs) that impact the implementation of Cloud ERP in Small and Medium-sized Enterprises (SMEs). Method: A multiple case study was conducted in Brazilian SMEs to identify how Critical Success Factors (CSFs) impacted the Cloud ERP implementation process. Qualitative data were obtained through semi-structured interviews. The NVivo software was used for interview coding, and content analysis was performed based on the coded data. Originality/Relevance: This study identifies and compiles CSFs that impact the implementation of Cloud ERP in SMEs. Additionally, it analyzes the impact of each CSF through real cases of SMEs. Results: Sixteen CSFs impacting Cloud ERP implementation in SMEs were identified. The CSFs were classified according to the TOE framework (organizational, environmental, and technological factors). Among the highlighted CSFs are competitiveness, knowledge in information systems, accessibility flexibility, relative advantage, and security. Additionally, two new CSFs were identified: best practices and process definition. Theoretical/Methodological Contributions: This study contributes to the literature by identifying two new CSFs impacting Cloud ERP implementation in SMEs. Social/Management Contributions: The results aim to assist SMEs in identifying CSFs in Cloud ERP implementation. They also provide assistance to Cloud ERP providers facing various challenges in delivering a system efficiently and effectively to their clients.