Usability Evaluation of the Mobile Automated Fingerprint Identification System Using the PACMAD Model: An Empirical Study

This study evaluates the usability of the Mobile Automated Fingerprint Identification System (MAFIS) mobile application within Philippine law enforcement using the PACMAD model. The objectives include assessing effectiveness, efficiency, learnability, memorability, error frequency, and cognitive load. A mixed-methods approach was employed, involving questionnaire surveys and usability tests with 21 participants from the Crime Laboratory - Fingerprint Identification Division. Results indicate highly positive perceptions of the MAFIS application across all usability attributes, with weighted mean scores consistently falling within the “Highly Acceptable” range. Qualitative findings highlight user satisfaction with interface design and features, alongside desired improvements for enhanced functionality. These insights inform the optimization of the MAFIS application to support law enforcement efforts, contributing to more effective crime prevention and public safety in the Philippines.