Development of a Smart Office System through LINE Official Account: A Case Study of the Public Sector Development Group, Department of Medical Services

To meet the increasing demand for digital transformation in government operations, this research focuses on developing and evaluating a smart office system for enhanced efficiency and service delivery. The PSD Smart Office system, implemented through a LINE Official Account for the Public Sector Development Group of the Department of Medical Services, is designed with two user levels: General users, who can access information and submit various requests, and Administrators, who manage data and oversee the LINE Official Account using CRUD operations in Google Sheets. A low-code approach was employed, utilizing Google Apps Script to develop a Webhook API, enabling seamless interactions and automated responses. The findings reveal that the PSD Smart Office system effectively supports the operational needs of both general users and administrators. The system's usability, assessed using the System Usability Scale (SUS), received a high score of 88.43, indicating that the system is both functional and highly efficient. These results highlight the system's potential to significantly enhance digital service capabilities within the Public Sector Development Group.