MAPS.ME Applications Guideline for Fiber Optic Network Maintenance: A Case Study of National Telecom Public Company Limited

The study focuses on applying the MAPS.ME application for the maintenance of National Telecom Public Company Limited fiber optic network in region 1.4. It aims to create a guideline integrating MAPS.ME with preventive and corrective maintenance activities. For preventive maintenance, the guideline will help in network planning, identifying locations where cable quality needs to be improved which can reduce preparation time and costs. For corrective maintenance, the application expedites problem-solving and decision-making and enhances customer satisfaction. The evaluation of the application performance through in-depth interviews revealed that the application of MAPS.ME improved efficiency, reduced costs, responded quickly to disruptions, and increased user satisfaction in fiber optic network maintenance. Overall, the guideline proves to be a valuable tool for optimizing maintenance processes, contributing to organizational efficiency.