Factors influencing the nature of client complaint behaviour in the aftermath of adverse events
Proactively engaging clients in relation to adverse events is likely to reduce negative complaint behaviour and facilitate veterinary quality improvement.
Authors
- Julie Gibson (ORCID: https://orcid.org/0000-0002-5067-974X)
- Kate White (ORCID: https://orcid.org/0000-0002-1439-0228)
- Marnie Brennan
- Liz Mossop (ORCID: https://orcid.org/0000-0003-1317-1856)
Institutions
- University of Nottingham (GB)
- Sheffield Hallam University (GB)
Publication Details
- Journal
- Veterinary Record
- Published
- 2024-12-29
- DOI
- https://doi.org/10.1002/vetr.4966
- Citations
- 4
- Primary Topic
- Medical Malpractice and Liability Issues
- Type
- article
- Field-Weighted Citation Impact
- 3.77