The Influence of Toxic Leadership, Work Conflicts and Work Situations on Employee Performance through Employee Satisfaction at the Job Training Center East Java Province

The UPT East Java Job Training Center (BLK) is a key organization providing job training services amidst increasing competition in the field. To remain competitive, the BLK must enhance its performance, particularly as the workforce is required to rapidly adapt to changes, possess advanced skills, and demonstrate creativity to stay relevant. Aligning with its mission, the BLK aims to improve workforce competence through competency-based training programs. However, a persistent issue is the suboptimal performance of employees, largely attributed to leadership that has not sufficiently supported staff. Despite efforts such as incentive improvements and fostering a comfortable work environment, employee performance remains below expectations. This study investigates the effects of toxic leadership, work conflicts, and work situations on employee performance, mediated by employee satisfaction, at the East Java Job Training Center. A quantitative research method was employed, utilizing primary data gathered through questionnaires. The study population included all 90 employees at BLK East Java, with a saturated sampling method applied as part of non-probability sampling. Data analysis involved descriptive and Structural Equation Modeling-Partial Least Squares (SEM-PLS) techniques. The findings revealed that toxic leadership, work conflicts, and work situations significantly impact employee performance through employee satisfaction. These results underscore the importance of leadership style and workplace dynamics in shaping employee performance, providing valuable insights for the East Java Job Training Center to implement targeted strategies for improvement.