A Study To Assess The Satisfaction Level Among The Beneficiaries Of Janani Shishu Suraksha Karyakram In Rural Areas Of Jabalpur District, India.

Introduction- The satisfaction derived from utilizing JSSK services underscores its pivotal role in transforming the healthcare landscape for millions of women and children in India. At its core, the program embodies the fundamental principle that every individual has the right to access quality healthcare without facing financial hardship. Objective: To find out the Satisfaction level among the beneficiaries of JSSK in Jabalpur district. Methods- It was a descriptive Cross-sectional study done in the rural areas of Jabalpur district. A sample of 385 was acquired using the formula z2pq/l2. Multistage random sampling was used for selection of study participants. House to house visit was conducted to collect data using predesigned, pretested semi-structured questionnaire regarding satisfaction on using services of JSSK and Behaviour among the support staff. Results- The present study observed that out of total more than half of the study participants were satisfied with utilization of various JSSK entitlements whereas about one third of them expressed dissatisfaction with the services. About half of the study participants were satisfied regarding supporting services and behaviour of hospital staff. Conclusion- A robust monitoring and feedback mechanisms should be enabled in order to track the continuous improvement and responsiveness to the evolving needs and preferences of beneficiaries, which will further enhance the satisfaction levels.