New technologies in project management within the framework of process management

Process management in this article is considered as a key approach to business management. To improve efficiency, as well as meet the needs of the end consumer, the approach is aimed at analyzing, optimizing, and regularly improving all processes in the business environment. The relevance of this work is due to the fact that the text highlights such modern technologies as BPMS, ERP, blockchain, virtual and augmented reality to adapt all processes to avoid customer dissatisfaction. These technologies contribute to the improvement of project management due to the automation of processes at all levels. The main goal of this article is to introduce modern technologies and improve processes using process management in an already formed business to increase efficiency and improve quality to meet customer needs. The scientific novelty of the work lies in improving business processes through the introduction of modern technologies. The article reveals how artificial intelligence technologies help speed up the execution of tasks by reducing the need to manually perform work in order to increase the organizational level in the market. The practical value of this article lies in providing up-to-date information on process management in the context of using modern technologies to optimize processes. The article also describes the difficulties of implementing new technologies, which makes it relevant for practitioners.