The role of personnel management in ensuring the quality of medical activities

Personnel management is a field of knowledge and practical activity aimed at providing the organization with highly trained personnel who can perform the labor functions assigned to them and ensure optimal utilization. The quality of medical services is primarily related to the following indicators, which clearly indicate the role of the human factor: the timeliness of medical care; the correctness of the choice of methods of prevention, diagnosis, treatment and rehabilitation when providing medical care; the degree of achievement of the planned result. Social quality - is the quality of culture, which is formed by the behavior and position of medical personnel towards patients. Employees must know not only the technology of providing medical care, but also the rules of interaction and behavior with patients. The human factor plays an important role in the provision of medical care. Medical personnel give priority to obtaining new knowledge in the profile direction. The safety mechanism of medical activities and internal quality control are associated with the development of a corporate culture of medical service quality and safety. The goal of creating a competence center is to accumulate and promote the dissemination of positive experience in the field of quality management to medical organizations. Regular training of personnel should promote the development of skills in business communication, consultation, conflict resolution, and professional competence.