Design and Implementation of a Dashboard System for Monitoring Key Performance Indicators in Digitalized Higher Education Institutions: A Case Study

In the digital era, the effective management of higher education institutions (HEIs) is increasingly reliant on data-driven insights. The management and leadership of higher education institutions need to monitor the attainment of their Key Performance Indicators (KPIs) to understand their performance. Therefore, this study explores the design and implementation of a dashboard system for monitoring digitalized HEIs, focusing on a Faculty of Engineering in an Indonesian University as a case study. Using the Dashboard Design Process methodology, this study details the stages of defining user requirements, prototyping, building, and deploying a user-focused dashboard. This study also explores the testing of the developed dashboard using the Black Box Test, Usability Test, and User Experience Questionnaire (UEQ). The implemented dashboard offers comprehensive visualization of the KPIs data as well as insights into performance at 3 different levels, which are faculty, field, and department. The result of the testing shows that this dashboard have 100% functionality and a good usability score with 0.103 goals/s in time-based efficiency, 77.1% overall relative efficiency; 90,1% completion rate; and 9,9% error rate; also 1,35; 1,31; 1,48; 1,21; 1,40; and 1,23 in the scale of attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty accordingly.