Improving patient satisfaction based on service quality in clinical trials: A cross-sectional study
Participants' perception of the service quality significantly affected their satisfaction in clinical trials. Thus, all components of service quality should be considered in the overall clinical trial process to increase participants' satisfaction.
Authors
- Sang Hui Chu (ORCID: https://orcid.org/0000-0001-6877-5599)
- Go Eun Lee (ORCID: https://orcid.org/0000-0001-6675-7194)
- So Yoon Kim (ORCID: https://orcid.org/0000-0001-7015-357X)
- Sue Kim (ORCID: https://orcid.org/0000-0003-3785-2445)
- Jeong‐Ho Seok (ORCID: https://orcid.org/0000-0002-9402-7591)
- Sanghee Kim (ORCID: https://orcid.org/0000-0002-9806-2757)
Institutions
- Yonsei University (KR)
- Severance Hospital (KR)
- Gangnam Severance Hospital (KR)
Publication Details
- Journal
- PLoS ONE
- Published
- 2024-12-27
- DOI
- https://doi.org/10.1371/journal.pone.0313340
- Citations
- 2
- Primary Topic
- Pharmaceutical industry and healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.93
Funders
- National Research Foundation
- Yonsei University
- College of Nursing, Yonsei University