Calidad de atención en trasplante hepático: experiencia de un centro público de alto volumen de Argentina

Introduction: Health policies aimed at improving public health have often focused exclusively on access to basic health services, sometimes at the expense of the quality of care. Assessing care quality in liver transplantation is essential to control and meet healthcare needs. The objective of this study is to examine patient satisfaction regarding care during post-liver transplant hospitalization phase. Methodology: We conducted a prospective, descriptive, and observational study using a questionnaire to assess satisfaction of liver transplant patients. An individual, anonymous, semi-structured, and self-administered survey was employed, evaluating patient satisfaction across five areas: staff care, hospital organization, inpatient facilities, quality of services provided, and respect for privacy, confidentiality, and care continuity. The survey included affirmative statements with Likert-type responses. Results: We analyzed 79 responses from 86 transplanted patients (response rate: 91.86%). Just over half of the sample were men (45; 56.96%), with an average age of 48.61 ± 11.61 years (range: 24-69). A total of 81.01% received care quality exceeding their expectations. Moreover, 72.15% reported better health than upon hospital admission, and nearly all participants (98.74%, 78) reported satisfaction with the care received during this period. Conclusion: Our findings indicate a high level of satisfaction regarding care received post-liver transplantation.