Wayfinding Strategies for Non-Emergency Services in Australian Hospitals

Wayfinding refers to the process of guiding individuals through built spaces, particularly in environments where navigation may be challenging due to complex layouts. In hospital settings, efficient wayfinding is essential as it directly impacts the experiences of patients, visitors, and staff. This entry focuses on wayfinding strategies in Australian hospitals, where research on this topic is limited. The entry uses a comparative case study approach to analyse various wayfinding techniques for non-emergency services, including physical signage, digital navigation systems, and spatial design elements across six hospitals in Australia. The findings indicate that combining visual cues, digital tools, and spatial planning improves navigation efficiency. However, the hospital size and layout significantly influence the effectiveness of these systems. This entry provides insights into the current wayfinding strategies and challenges in Australian hospitals and suggests further research on global case studies using the comparative framework and definitions provided here.