How do policy environments shape public service motivation during the national disaster? Evidence from large-scale survey experiments

Abstract This study examines the impact of COVID-19-induced policy environments on civil servants’ public service motivation (PSM), a topic not yet adequately researched. Using a vignette survey experiment, we investigate how four types of COVID-19 policy environment information – 1) total deduction of annual leave compensation, 2) a significant increase in working hours, 3) positive assessments of government responses from domestic audiences, and 4) positive assessments of government responses from other advanced democracies – shape civil servants’ PSM during the pandemic. We analyze original data from over 4,000 South Korean civil servants in central and local governments, gathered as part of a representative survey. Results show that reducing compensation to prepare the disaster relief fund has a negative impact, whereas recognition by advanced democracies has a positive impact on PSM. Our analysis suggests the importance of policy environments in both motivating and demotivating civil servants during a pandemic crisis.