MATERNAL PERCEPTION OF HUMANIZED CARE FOR PREMATURE INFANTS IN NEONATAL UNITS: AN INTEGRATIVE REVIEW

Introduction: The birth of a premature baby requires intensive care, often resulting in early hospitalization in neonatal units.This situation impacts the mother-child relationship, generating complex emotions in mothers.Understanding their perceptions of humanized care makes it possible to implement or improve family-centered care measures.Objective: To understand the perception of mothers of premature infants about humanized care in neonatal units.Methodology: This is an integrative literature review.Searches were carried out in the Scientific Electronic Library Online (SciELO), Virtual Health Library (VHL), Medical Literature Analysis and Retrieval System Online (MEDLINE), Latin American and Caribbean Literature in Health Sciences (LILACS) databases, using descriptors combined with the Boolean operators "AND" and "OR".The inclusion criteria covered studies published in the last 10 years (2014-2024) in Portuguese, English and Spanish.Results: 7 articles published between 2014 and 2024 were included, 86% of which were qualitative and 14% quantitative.All of them investigated mothers' perceptions of the care provided by professionals in neonatal units.Mothers reported satisfaction with the welcome and communication with the multi--professional team, but highlighted episodes of lack of assistance and lack of guidance on the health status of babies and post-discharge care.Conclusion: The integrative review allowed us to identify the perception of mothers of premature babies about humanized care in neonatal units.The results show the importance of clear communication and welcoming in building effective and comprehensive care, involving not only the neonates, but also their mothers.