Influence of Perceived Legitimacy and Perceived Value of Professional Association Members on Attitudinal Loyalty

This article explores the discoveries related to organizational legitimacy, focusing on its three key types: pragmatic, moral, and cognitive. It examines how perceived value plays a crucial role in the generation of legitimacy and its direct impact on attitudinal loyalty. The study, based on a survey of 156 members of the Professional Association of Economists of Seville, demonstrates the significant influence of perceived value and legitimacy on the three dimensions of organizational legitimacy and attitudinal loyalty. Based on the findings, the paper recommends a management approach that emphasizes perceived value to reinforce legitimacy, which in turn strengthens loyalty. Another important contribution of our work is that it fills a gap in the literature related to professional association membership loyalty and its antecedents. Further research is suggested to investigate the causes and effects of legitimacy in different organizational contexts.

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Publication Details

Journal
Administrative Sciences
Published
2024-12-25
DOI
https://doi.org/10.3390/admsci15010004
Citations
1
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.67
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article

Influence of Perceived Legitimacy and Perceived Value of Professional Association Members on Attitudinal Loyalty

Carlos Javier Rodríguez Rad, María‐Ángeles Revilla‐Camacho, María Elena Sánchez del Río Vázquez, Manuel Orta Pérez
1 citations
Administrative Sciences
Customer Service Quality and Loyalty
0.67
article

Influence of Perceived Legitimacy and Perceived Value of Professional Association Members on Attitudinal Loyalty

Carlos Javier Rodríguez Rad, María‐Ángeles Revilla‐Camacho, María Elena Sánchez del Río Vázquez, Manuel Orta Pérez
article en
1 citations

Abstract

This article explores the discoveries related to organizational legitimacy, focusing on its three key types: pragmatic, moral, and cognitive. It examines how perceived value plays a crucial role in the generation of legitimacy and its direct impact on attitudinal loyalty. The study, based on a survey of 156 members of the Professional Association of Economists of Seville, demonstrates the significant influence of perceived value and legitimacy on the three dimensions of organizational legitimacy and attitudinal loyalty. Based on the findings, the paper recommends a management approach that emphasizes perceived value to reinforce legitimacy, which in turn strengthens loyalty. Another important contribution of our work is that it fills a gap in the literature related to professional association membership loyalty and its antecedents. Further research is suggested to investigate the causes and effects of legitimacy in different organizational contexts.

Administrative SciencesVol. 15(1)
Universidad de Sevilla (ES)
Peace, Justice and strong institutions
Openalex Percentile: Top 20%
Customer Service Quality and Loyalty
0.67
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