Assessment of digital transformation levels in hospitals: A case study of Hanoi, Vietnam

This study assesses the level of digital transformation in hospitals in Hanoi, Vietnam, providing a comprehensive overview of the current state of digital technology adoption in healthcare. The results indicate that most hospitals are at the “Practitioner” level, reflecting progress in technology implementation but still facing many shortcomings and inconsistencies. The evaluation model is based on five key factors: “Strategy,” “Customer experience,” “Information Systems and technological infrastructure,” “People and culture,” and “Operations”. The “Strategy” factor has the greatest impact, highlighting the importance of leadership awareness, strategic integration, and investment in IT infrastructure in driving digital transformation. Following this are the factors of “Information systems and technology,” “People and culture,” “Customer experience,” and “Operations.” The study also identifies gaps in technology infrastructure and workforce training, providing solutions to improve the level of digital transformation and enhance the quality of healthcare services to meet development needs in the context of globalization.