Consumer rights and product safety in Albania's pharmaceutical industry

This study examines the effects of product safety practices on consumer rights in the Albanian pharmacy sector. In particular, it is aimed to analyze the perceptions of pharmacy personnel, examine regulatory frameworks and identify deficiencies in safety communication and reporting practices. Cross-sectional survey design is employed in the study to assess the perceptions and practices of pharmacy staff across Albania. Descriptive and inferential statistical analyses provide a comprehensive understanding of the factors affecting product safety and consumer rights protection in Albanian pharmacies. The findings of the study highlight the strengths of the Albanian pharmacy sector, especially in terms of staff awareness and proactive safety measures, while revealing that there is a serious need for positive steps in areas such as communication, personnel management and leadership practices. Therefore, the findings in this study contribute to the establishment of a more reliable and effective healthcare system by providing a basis for improving safety practices and protecting consumer rights.