TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK UNISIA 24 TAMAN SARI

UNISIA 24 Pharmacy Taman Sari is a health service facility many people visit. Pharmacy is the first place of reference by the community for treatment. This study determines patient satisfaction with pharmaceutical services at UNISIA 24 Pharmacy Taman Sari. This study uses quantitative methods, and descriptive analysis is used. Data is collected in this study using a questionnaire conducted by researchers on UNISIA 24 Taman Sari Pharmacy patients. The sample is 100 respondents who meet the inclusion criteria. Level of Patient Satisfaction with Pharmaceutical Services at UNISIA 24 Pharmacy Taman Sari using 5 indicators of pharmaceutical services to evaluate patient satisfaction including the appearance of the pharmacy obtained results of 83,05% (very satisfied), friendliness of staff obtained results of 83,3% (very satisfied), drug information services results obtained 83,05% (very satisfied), availability of drugs obtained results 81,85% (very satisfied), and speed of service obtained results 83,4% (very satisfied). Overall patient satisfaction at the UNISIA 24 Pharmacy Taman Sari is classified as satisfied with the existing pharmaceutical services.