Digitalization of Business Process of Selected Smes in Guangdong, China: A Proposed Framework for Operation Management Efficiency

This study aimed to explore the current application status of digital transformation in SMEs in Guangdong Province and its impact on operational management efficiency. Through mean analysis, it was found that the study also pointed out that SMEs have extensive digital applications in major business processes such as warehouse management and customer relationship management, but there is still room for improvement in the application of customer support systems. Through variance and multiple regression analysis, it was found that only digital investment among SMEs in Guangdong has significant differences in the industry. Further regression analysis showed that there was a significant positive correlation between digitalization level (digital investment and digital incremental income) and main activities, supporting activities, and operational management efficiency. Among them, the impact of digital investment is greater. This study provided theoretical support and practical suggestions for the digital transformation of SMEs, and provides reference directions for future researchers.